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Writing on online charter for an FT Corporate Aviation report

30/10/2017

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I'm writing a piece for the upcoming FT Special Report on Corporate Aviation. This article will focus on online charter operations, looking at how these have changed the corporate aviation landscape.

I'm interested in how online charter companies maintain a personal touch in a digital world and in finding out what corporate clients are looking for in terms of service.

I'm also very keen to hear what differences have emerged between the client bases and marketplaces for online charter operations in the US and Europe.

I need factual accounts with hard numbers and I want to conclude interviews by close of play on Tuesday 7 November. I'd like to talk to corporate customers of online charter services, not just the online businesses themselves. So if you're regular user of an online charter service do get in touch.

This article appeared in the FT on Tuesday 28 November 2017.

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Writing for the FT Corporate Aviation report

28/4/2016

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I'm writing two pieces for the FT's Corporate Aviation report. Please note that the emphasis of article 2 has changed since the original commission.

1/
The Internet has changed the behaviour of customers, creating transparency over flight prices and availability. Now bookings arrive at much shorter notice and customers have a real choice in the market. How has the private jet market adapted to the new breed of customers? Are these customers getting the service they require?

For this article I'm interested in hearing from anyone in the private aviation world about how their customer base is evolving and what that means for jet hire businesses. This article appeared in the FT on 24 May 2016.

2/
Innovation. The business aviation sector sells its services on the basis of convenience and advanced technology. The prospects for a supersonic business jet have grabbed headlines, but what new ideas are on the horizon for corporate aviation? How will manufacturers differentiate their products in the coming decade? The ownership of company jets has proved problematic for some businesses. Can the industry find ways of repackaging aviation services so they do not appear indefensible to shareholders?  

For this article I want to hear honest and informed opinions about any way in which corporate aircraft are evolving over the next decade. This article appeared in the FT on 24 May 2016.

I will be on holiday for the week of May 2, returning to my desk on Monday May 9. I need to complete both articles by May 11 at the very latest so I will be interviewing on Friday April 29 and then on May 9 and May 10. Please send in suggested interview subjects as soon as possible and I will reply to relevant messages either on April 29 or on May 9.
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What is the reality of retail robots?

21/1/2016

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The current furore over airborne drones tends to obscure the fact that other robotic products are appearing in the wider world. Unmanned buggies may be more down to earth than quadcopters, but they could well be the future of automated delivery. What are the terrestrial drones and how far have they progressed into service?

I'm looking for people who can comment on the true prospects for drones and robots.  Amazon has milked its drone idea for massive publicity. But the legal and insurance implications of flying groceries have not been properly explored. I want to hear some honest opinions and factual arguments, not breathless enthusiasm, please!

This is for an article appearing in the Financial Times in March. I need to speak to people quickly, and by close of play on Thursday 28 January at the latest. 

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How can consumers trust online reviews?

13/10/2014

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Everyone reads online reviews, but just how many of us really believe that they are genuine? The FT Connected Business is covering IT and Retail in November and I'm writing about the veracity of these reviews.*

I know that various systems exist for assessing reviews, and I may be looking at these. But I'm particularly interested in hearing from people whose job it is to check out the reviews. Many of these are part-timers working from home. Just what criteria do they apply, what do they look for and what are the tricks of the trade?

This is a human story as much as a technology story so I do want to talk directly to the review moderators. I need to finish interviews by Thursday 23 October at the very latest.

*Online Reviews. A recent survey of UK consumers found that 70% of respondents doubted the veracity of online reviews. What can retailers do to ensure that consumers believe in the online reviews and ratings that help to sell prime brands? This article appeared in the FT on Wednesday 12 November 2014.
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    Author

    Michael Dempsey writes for the BBC website and assorted national publications. He is passionate about the value of clarity in business  communications. Opinions are his own. 

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